Privacy Policy
Your privacy matters to us. Learn how ranthovexalura protects and manages your personal information with transparency and care.
Last Updated: March 15, 2025
Introduction and Scope
ranthovexalura operates as Australia's premier salsa and Latin dance creativity platform, connecting passionate dancers with authentic learning experiences across Newcastle and beyond. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services through ranthovexalura.sbs.
We're committed to maintaining the highest standards of privacy protection under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all users of our platform, whether you're browsing our content, participating in classes, or engaging with our community features.
Information We Collect
Understanding what information we collect helps you make informed decisions about your interaction with our platform. We gather information through various touchpoints to provide you with personalised dance experiences and maintain our service quality.
Personal Identification
Name, email address, phone number, and postal address when you register for classes or create an account. We also collect emergency contact information for safety purposes during in-person sessions.
Learning Preferences
Dance style preferences, skill level assessments, previous experience details, and learning goals to customise your educational journey and recommend appropriate programs.
Technical Information
IP address, browser type, device information, operating system, and website usage patterns through cookies and similar tracking technologies for platform optimisation.
Communication Records
Messages sent through our contact forms, support inquiries, feedback submissions, and any correspondence with our instructors or support team members.
Payment Information
Billing address and transaction records. Note that credit card details are processed securely through our payment partners and are not stored on our servers.
Participation Data
Class attendance records, progress assessments, performance evaluations, and participation in community events or workshops for educational tracking purposes.
How We Use Your Information
Your information enables us to create meaningful dance learning experiences tailored to your individual needs and preferences. We use collected data responsibly and only for purposes that directly benefit your engagement with our platform.
Educational Services
- Matching you with appropriate instructors based on your skill level and learning objectives
- Customising lesson plans and providing personalised feedback on your dance progress
- Scheduling classes and sending reminders about upcoming sessions or workshops
- Tracking your learning journey and celebrating milestones in your dance development
- Recommending additional resources, techniques, or styles that align with your interests
Communication and Support
- Responding to your inquiries and providing technical or instructional support
- Sending important updates about class schedules, venue changes, or policy modifications
- Sharing news about special events, performances, or community gatherings
- Collecting feedback to improve our teaching methods and platform functionality
Platform Improvement
- Analysing usage patterns to enhance website navigation and user experience
- Identifying popular content and features to guide our curriculum development
- Monitoring system performance and addressing technical issues promptly
- Conducting research to develop new teaching methodologies and learning tools
Information Sharing and Disclosure
We maintain strict controls over how your personal information is shared. ranthovexalura never sells your personal data to third parties, and we only share information when necessary to provide our services or when required by law.
Service Providers
We work with trusted partners who help us deliver our services effectively. These include payment processors for secure transaction handling, email service providers for communication, and cloud hosting services for data storage. All service providers are contractually bound to maintain your privacy and use information solely for specified purposes.
Legal Requirements
In certain circumstances, we may be required to disclose your information to comply with legal obligations, court orders, or government requests. We will always seek to limit such disclosures to the minimum necessary and will notify you when legally permitted to do so.
Business Transfers
Should ranthovexalura undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice of such changes and ensure the new entity maintains equivalent privacy protections.
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.
Access Your Data
Request a copy of all personal information we hold about you, including how it was collected and how it's being used.
Correction Rights
Ask us to correct any inaccurate or outdated information in your profile or records.
Data Portability
Receive your personal data in a structured format that you can transfer to another service provider.
Deletion Request
Request deletion of your personal information, subject to legal retention requirements.
Processing Restrictions
Limit how we process your data or withdraw consent for specific uses of your information.
Marketing Preferences
Opt out of marketing communications while maintaining your account and service notifications.
To exercise any of these rights, simply contact us using the details provided below. We'll respond to your request within 30 days and guide you through the process. There's no charge for most requests, though we may charge a reasonable fee for complex or repetitive requests.
Data Security Measures
Protecting your personal information is fundamental to our operations. We implement comprehensive security measures designed to safeguard your data against unauthorised access, alteration, disclosure, or destruction.
Encryption Protection
All data transmission occurs over encrypted connections (SSL/TLS), and sensitive information is encrypted at rest using industry-standard algorithms.
Access Controls
Strict authentication requirements and role-based access ensure only authorised personnel can access personal information on a need-to-know basis.
Regular Monitoring
Continuous system monitoring and regular security audits help identify and address potential vulnerabilities before they can be exploited.
Data Backup
Regular, secure backups ensure data recovery capabilities while maintaining the same security standards as primary storage systems.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention approach balances your privacy rights with practical service needs.
Account Information
Active account data is retained while your account remains open and for up to two years after account closure to allow for reactivation and to comply with Australian taxation and business record requirements.
Learning Records
Educational progress data and class participation records are maintained for three years to support ongoing learning recommendations and instructor development programs.
Communication Logs
Support inquiries and general communications are retained for 12 months, while complaints or disputes may be kept longer as required by Australian consumer protection laws.
Financial Records
Payment and billing information is retained for seven years in compliance with Australian taxation law requirements, after which it is securely destroyed.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. These small data files help us provide personalised content and improve our services.
Essential Cookies
Necessary for basic website functionality, including login sessions, security features, and remembering your preferences during your visit. These cookies cannot be disabled without affecting site performance.
Analytics Cookies
Help us understand visitor behaviour, popular content areas, and technical performance issues. This information guides improvements to our platform and content offerings.
Personalisation Cookies
Remember your preferences, such as language settings and customised dashboard configurations, to provide a more tailored experience during return visits.
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. We provide clear consent options for non-essential cookies when you first visit our site.
International Data Transfers
While ranthovexalura operates primarily within Australia, some of our service providers may process data internationally. We ensure that any international transfers maintain adequate protection standards equivalent to Australian privacy laws.
When data is transferred overseas, we implement additional safeguards such as contractual data protection clauses, certification schemes, or adequacy decisions to ensure your information remains protected throughout the transfer and processing cycle.
Children's Privacy
ranthovexalura welcomes young dancers while prioritising their safety and privacy. For users under 18 years of age, we require explicit parental or guardian consent before collecting personal information.
We implement additional protections for young users, including limited data collection, enhanced security measures, and special procedures for handling requests from parents or guardians regarding their child's information.
Policy Updates and Notifications
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through email notifications to registered users and prominently displayed on our website at least 30 days before taking effect.
Privacy Questions and Contact
For any questions about this privacy policy, to exercise your privacy rights, or to discuss data protection concerns, please reach out to us:
Privacy Officer
ranthovexalura
Level 1/9 Denison St
Newcastle West NSW 2302
Australia
Phone: +61 8 8299 7300
Email: privacy@ranthovexalura.sbs
We aim to respond to all privacy inquiries within five business days and will work with you to resolve any concerns about your personal information handling.